Every review answered, in your own voice.
Replies in your tone, out within 24 hours under settings you agree with us at the start. A 1 or 2-star review always gets a draft for approval, never an automatic reply, and no genuine review is ever hidden.
Replies within 24 hours
Answered in your own brand voice, under reply settings you agree with us at the start
Low ratings get a draft
Every 1 and 2-star review gets a drafted reply for approval, never an automatic one
Inside Australian Consumer Law
A genuine negative review gets a considered public reply, never a takedown request
Cross-platform monitoring
Google, social media, consumer review sites and the platforms your industry actually uses
What every tier covers, inside Australian Consumer Law
Full inclusions and current pricing are on the pricing page. This is what the work actually is.
Review replies within 24 hours, in your brand voice
Drafted from your tone of voice, not a generic template. At the start you choose which reviews get an automatic reply (five-star ones, for example), and those go out within 24 hours. Any other review shows up in your portal straight away with a draft. In every tier.
A draft on every 1 and 2-star review
A low-rated review never gets an automatic reply. It always gets a draft for approval, whatever your tier or settings.
Negative reviews answered, never hidden
Australian Consumer Law rules out hiding genuine negative reviews. A critical review gets a considered public reply, and a fake one is flagged through the platform’s own process. In every tier.
Cross-platform monitoring
Google and social media as the core, plus consumer review sites and the platforms your industry runs on, such as travel review sites, clinic booking directories, trade lead marketplaces and agent rating sites. In every tier.
Monthly reputation summary
Volume, rating trend, and response time, in the same report as your listing and (on Growth and up) website numbers.
Unified inbox and CRM
On Authority, review activity sits in the same inbox as chat apps, email and social messages.
See tiersThis runs on the Command Centre, the same system we use ourselves
Watch a reply get drafted, then approve it
The same tone-drafting and approval-queue pattern behind live client accounts, running in your browser.
Pending 0
Replied & posted 0
Honest label: the reviews above are illustrative samples, and replies are drafted by a tone-conditioned template engine running entirely in this browser tab. Nothing here touches a server. The live LocalEnhance service connects to your real Google Business Profile and Facebook reviews, drafts with AI tuned to your brand voice, and replies automatically only to the reviews you agree at the start. Every other review waits in your portal with a draft, and every 1 and 2-star review gets a draft for approval.
Questions about reviews and reputation
Do you auto-post replies to negative reviews?
No. Every 1 and 2-star review gets a drafted reply for approval, on every tier. Automation drafts the reply. It does not send one to a low-rated review on its own.
Is this within Australian Consumer Law?
Yes. The ACCC's position is that a business must not offer incentives for reviews, must not ask only the customers it expects to be happy, and must not remove or hide genuine negative reviews. Our part is the last one: a critical review gets a considered reply rather than a takedown request. Where a review is fake or breaches the platform's own rules, we flag it through the platform's process and tell you what we did.
What does "in your brand voice" actually mean?
A short interview at onboarding sets the tone: formal or casual, how you sign off, words you do and don't use. Every drafted reply is checked against that, not a single generic template applied to every client.
Which platforms do you monitor?
Google and social media as the core of every plan, plus consumer review sites and the industry-specific review platforms relevant to your business, tracked from onboarding.
How fast do reviews get answered?
Within 24 hours, under the reply settings you agree with us at the start, on every tier. A review your settings do not cover appears in your portal straight away with a draft. Authority tier also moves review activity into the unified inbox alongside your other channels.
How is this priced in Australia?
Per location, on a fixed monthly tier in Australian dollars, alongside profile and listing management. Foundation starts at A$990 a month. GST treatment is confirmed on the proposal. See pricing.
What it costs, and what happens next
What it costs
From A$990 / location / month
Foundation, the first of three plans. A fixed monthly fee for each location, with a six-month minimum.
See what each plan includesIf you get in touch
On the call we go through your Google profile, your website and what AI tools say about you, then tell you which plan fits.
See what your reviews are costing you.
Get a free audit: profile completeness, whether AI answers mention you, Maps rank against the businesses around you, and technical site health. Walked through with you on a call.