Reviews & Reputation Management

Every review answered, in your own voice.

Replies in your tone, out within 24 hours under settings you agree with us at the start. A 1 or 2-star review never gets an automatic reply. It always gets a draft for approval.

The Review Desk in the Command Centre: which star ratings get a reply, the goal, the tone sliders, formality, language matching and guardrails for a client

Replies within 24 hours

Answered in your own brand voice, under reply settings you agree with us at the start

Low ratings get a draft

Every 1 and 2-star review gets a drafted reply for approval, never an automatic one

A monthly summary

Review volume, rating trend and response time, in your monthly report

Cross-platform monitoring

Google, Facebook, and the industry platforms your customers actually use

What's included

What every tier covers

Full inclusions and current pricing are on the pricing page. This is what the work actually is.

Review replies within 24 hours, in your brand voice

Drafted from your tone of voice, not a generic template. At the start you choose which reviews get an automatic reply (five-star ones, for example), and those go out within 24 hours. Any other review shows up in your portal straight away with a draft. In every tier.

A draft on every 1 and 2-star review

A low-rated review never gets an automatic reply. It always gets a draft for approval, whatever your tier or settings.

Negative reviews answered, never hidden

A critical review gets a considered public reply, never a takedown request. A fake one, or one that breaks the platform's rules, is flagged through the platform's own process, and we tell you what we did.

Cross-platform monitoring

Google and Facebook as the core, plus the industry-specific platforms relevant to your business. In every tier.

Monthly reputation summary

Volume, rating trend, and response time, in the same report as your listing and (on Growth and up) website numbers.

Unified inbox and CRM

On Authority, review activity sits in the same inbox as WhatsApp, email and social messages.

See tiers
See exact inclusions by tier and current pricing
How it runs

This runs on the Command Centre, the same system we use ourselves

Every new review lands in your portal straight away with a reply drafted in your brand voice. The ones your settings cover go out on their own within 24 hours. On Authority, reviews also sit in the unified inbox with WhatsApp, email and social messages.
A 1 or 2-star review always gets a draft for approval, never an automatic reply. That is not a setting you can turn off.
Review volume and rating trend feed the retention board that scores churn risk, so a run of quiet negative reviews surfaces before it becomes a lost account.
See the Command Centre
Try it yourself

Watch a reply get drafted, then approve it

The same tone-drafting and approval-queue pattern behind live client accounts, running in your browser.

Tone
Pending 0 Replied 0 Runs on-device

Pending 0

Replied & posted 0

Approved replies land here. This is your public review feed.

Honest label: the reviews above are illustrative samples, and replies are drafted by a tone-conditioned template engine running entirely in this browser tab. Nothing here touches a server. The live LocalEnhance service connects to your real Google Business Profile and Facebook reviews, drafts with AI tuned to your brand voice, and replies automatically only to the reviews you agree at the start. Every other review waits in your portal with a draft, and every 1 and 2-star review gets a draft for approval.

FAQ

Questions about reviews and reputation

Do you auto-post replies to negative reviews?

No. Every 1 and 2-star review gets a drafted reply for approval, on every tier. Automation drafts the reply. It does not send one to a low-rated review on its own.

What does "in your brand voice" actually mean?

A short interview at onboarding sets the tone: formal or casual, how you sign off, words you do and don't use. Every drafted reply is checked against that, not a single generic template applied to every client.

Which platforms do you monitor?

Google and Facebook as the core of every plan, plus the industry-specific review platforms relevant to your business, tracked from onboarding.

How fast do reviews get answered?

Within 24 hours, under the reply settings you agree with us at the start, on every tier. A review your settings do not cover appears in your portal straight away with a draft. Authority tier also moves review activity into the unified inbox alongside your other channels.

How is this priced?

Per location, on a fixed monthly tier alongside profile and listing management. See the pricing page for current rates and exact inclusions. See pricing.

Price and next step

What it costs, and what happens next

What it costs

From ₱30,000 / location / month

Foundation, the first of three plans. A fixed monthly fee for each location, with a six-month minimum.

See what each plan includes

If you get in touch

On the call we go through your Google profile, your website and what AI tools say about you, then tell you which plan fits.

See what your reviews are costing you.

Get a free audit: profile completeness, whether AI answers mention you, Maps rank against real neighbours, and technical site health.